Hours of Operation
We are open 7 days a week from *10-6. Closed all statutory Holidays.
*any of our guests who have 10am appointments but need to come early for pre-treatment preparation will be accommodated.
Parking on the streets is available as well in our building.
We share 18 floors of parking with our neighbours, Fairmont Hotel Vancouver. To access the parking, turn into Fairmont Hotel Vancouver from Hornby Street, go left and follow “office tower parking” signs.
Paramount Place has secure public parking one block south at 939 Hornby Street.
There are parking meters on Hornby St., Robson St. and Burrard St.
To Cancel or Reschedule an Appointment
Our Consultations are 100% complimentary, however not showing up to them or not giving us 24 hours notice (or 48 hours on the weekends) will be a $100.00 fee.
Not showing up to all other regular scheduled appointments or cancelling outside of the cancellation window will result in a $25.00 fee per 15 mins of your missed appointment.
Example: A 45 minute appointment -$75 fee. You may have up to two fees applied to your account for future services. The notice we request is 24 hours for weekdays and 48 hours for weekends, holidays and appointments that are 2 hours or longer.
We hope you will understand that if you are more than 10-15 minutes late for your appointment there’s a probability that it will need to be rescheduled. When guests come in, we are on time for their appointments and this is why:) We have chosen these guidelines to ensure that we provide the best care and experience to all of our clients
• A deposit may be taken at the time of booking and will be applied in full to the balance of your bill.
• Deposits are non-refundable but may be used for a Gift Card if you decide not to proceed with the service. You may also apply it to another service.
• Product and treatment costs are discussed at the time of consultation and will be reviewed prior to treatment.
• The balance owing for products and services will be due at the time of treatment, or broken into a monthly payment plan.
• We accept cash, Debit, Cheque, Diner’s Club, Visa, Master Card and American Express.
• Returns on Colorescience products must be done within 30 days of purchase.
• R3 Derma Health products are 100% returnable within 60 days of purchase.
Do you have a question about your pre-appointment info? Call us at (604) 696-5506 or fill out this form and we will get back to you before the end of our next workday.