To Cancel or Reschedule an Appointment
Our Consultations are 100% complimentary, however not showing up to them or not giving us 24 hours notice (or 48 hours on the weekends) will be a $100.00 fee.
Not showing up to all other regular scheduled appointments or cancelling outside of the cancellation window will result in a $25.00 fee per 15 mins of your missed appointment.
Example: A 45 minute appointment -$75 fee. You may have up to two fees applied to your account for future services. The notice we request is 24 hours for weekdays and 48 hours for weekends, holidays and appointments that are 2 hours or longer.
No Show and Late Cancellation fee credits
All no show and cancellation fee credits expire 1 year after your last treatment date.
You can only use a Maximum of 2 No Show and Late Cancellation fee credits towards services while at Urban body Laser.
We hope you will understand that if you are more than 10-15 minutes late for your appointment there’s a probability that it will need to be rescheduled. When guests come in, we are on time for their appointments and this is why 🙂 We have chosen these guidelines to ensure that we provide the best care and experience to all of our clients.
A deposit may be taken at the time of booking and will be applied in full to the balance of your bill.
Deposits are non-refundable but may be used for a Gift Card if you decide not to proceed with the service. You may also apply it to another service.
Touch Ups for Life Membership
Touch Ups for Life Membership becomes inactive after two years post package of no touch ups. The touch ups for life membership means touch ups would be at discounted price while your membership remains active.
Product and treatment costs are discussed at the time of consultation and will be reviewed prior to treatment.
The balance owing for products and services will be due at the time of treatment, or broken into a monthly payment plan.
We accept cash, Debit, Cheque, Diner’s Club, Visa, Master Card and American Express.
Returns on Colorescience products must be done within 21 days of purchase for full refund or 30 days for exchange only.
R3 Derma Health products are 100% returnable within 60 days of purchase.
Any complimentary treatments given must be used within 1 year of date received.
Any complimentary Birthday treatments must be used 30 days before or after your Birthday.