Consultation Fees
Laser Hair Removal Consultations are free.
Skin Consultations are $50.00 (this fee will be applied to any purchases).
To Cancel or Reschedule an Appointment
If you do not attend your scheduled consultation or do not give us 48 hours notice that you need to cancel your consultation, there will be a $100.00 fee. If you reschedule the consultation and purchase a treatment, this fee will be applied towards your first treatment.
Please provide 48 hours cancellation notice for appointments which are 2 hours or less on weekdays.
Please provide 72 hours cancellation notice for appointments which are more than 2 hours long, or are scheduled on the weekend or on a holiday.
Skin Consultations are $50.00 (this fee will be applied to any purchases).
Laser Hair Removal Consultations are free.
There is a $50 fee for each 15 minutes you are late (for example, if you are an hour late, there will be a $200 fee).
Late Arrivals
We hope you will understand that if you are more than 10-15 minutes late for your appointment there’s a probability that it will need to be rescheduled. When guests come in, we are on time for their appointments and this is why 🙂 We have chosen these guidelines to ensure that we provide the best care and experience to all of our clients.
Photorejuvenation Guests
Things to remember before coming in to your appointment:
- Be sure to have had no sun exposure, no glycolics, no chemical peels, no self tanner and no Retin A for one month on the area being treated.
- If any hair in the area, be sure to shave it day of treatment.
- Any Botox or Fillers put into the area, you will need to wait 2 weeks before having your next appointment
- If you become pregnant, be sure to call and we will cancel your appointments until baby is born.
- If you do need to cancel or reschedule, please give us 48 hours notice during the week or 48 hours for weekends, holidays and appointments that are 2 hours or longer. More information
Exfoliation Treatment Guests
Microdermabrasion and Dermaplaning.
Things to remember before coming in to your appointment:
- Microdermabrasion or Dermaplaning – No active acne or any active skin irritation that is causing inflammation. If so we will have to either re-schedule or treat around.
- If you do need to cancel or reschedule, please give us 48 hours notice during the week or 48 hours for weekends, holidays and appointments that are 2 hours or longer. More information
Microneedling Guests
Things to remember before coming in to your appointment:
- Be sure to have had no sun exposure, no glycolics, no chemical peels, no self tanner and no Retin A for one month on the area being treated.
- Any Botox or Fillers put into the area, you will need to wait 2 weeks before having your next appointment
- We are unable to treat the area with active Acne breakouts
- Numbing may be required during treatment
- If you do need to cancel or reschedule, please give us 48 hours notice during the week or 48 hours for weekends, holidays and appointments that are 2 hours or longer. More information
Deposits
A deposit may be taken at the time of booking and will be applied in full to the balance of your bill.
Deposits are non-refundable but may be used for a Gift Card if you decide not to proceed with the service. You may also apply it to another service.
Payments
Product and treatment costs are discussed at the time of consultation and will be reviewed prior to treatment.
The balance owing for products and services will be due at the time of treatment, or broken into a monthly payment plan.
We accept cash, Debit, Cheque, Diner’s Club, Visa, Master Card and American Express.
Returns
Returns on Colorescience products must be done within 21 days of purchase for full refund or 30 days for exchange only.
R3 Derma Health products are 100% returnable within 60 days of purchase.
Complimentary Treatments
Any complimentary treatments given must be used within 1 year of date received.
Any complimentary Birthday treatments must be used 30 days before or after your Birthday.
Promotions, Referrals and Gift Cards
All referral credits, all Coats for Kids gift cards and any other promotions given directly to our guests from Urban Body Laser all expire after one year after the date of issue.
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